Frequently Asked QuestionsIs your facility ADA Accessible?
What time do the doors open prior to an event?
Are cameras, video cameras or recording devices allowed at events?
Am I allowed to bring food/beverage into the facilities?
Am I allowed to smoke at the facilities?
How and where do I buy tickets?
What form of payment can I use?
Does Ticketmaster have extra fees?
Is there a Will Call window at your box office?
What are the box office hours?
Where do I park for events at the War Memorial?
Does your venue have a lost and found?
Are there prohibited items at the facilities?
Who owns the War Memorial?
Where is the first-aid station located?
How do I find out more information on group sales?
Is your facility ADA Accessible? Top
The War Memorial is ADA accessible. For concerts, family shows or ice shows that have ADA seating on the floor of the arena patrons must use section 19 to gain access to this area. Other sections of the arena that contain ADA seating are section 1, suite level and event floor (for concerts). The War Memorial does have an elevator to transport patrons to the suite level. Event staff representatives are always available to assist patrons with any questions they may have. If you have any questions regarding the facility, please seek out someone from the event staff to help you with your needs.What time do the doors open prior to an event? Top
Doors will open one hour prior to the event time. Please be aware that event dates and times are subject to change at any time so check back to our site often for updates on any special rules or regulations that may have been put in place for specific events. Please check the individual event information on the event calendar for updates. Click Here for the calendar of events.Are cameras, video cameras or recording devices allowed at events? Top
Professional cameras (professional = having a removable lens) and audio/video recording are prohibited in the War Memorial for most events. Please check the individual event information on the calendar of events for more specific show rules and regulations. Call 814.536.5156 for detailed show information closer to the date of the show.Am I allowed to bring food/beverage into the facilities? Top
Outside food and beverage is prohibited at the War Memorial. Please do not bring any bottles of water/juice/soda or any alcoholic beverage of any kind. All patrons found bringing outside food and beverage into the arena will be asked to return it to their vehicle or dispose of it in the trash.Am I allowed to smoke at the facilities? Top
Smoking is strictly prohibited in the War Memorial. There is a designated smoking section located outside of the building. Access to this area is through the exit doors located behind section 11 for hockey and section 19 for concerts on the concourse level. **Reminder: Smoking in the facilities is strictly prohibited. Patrons found violating this policy are subject to ejection from the building and will not be allowed re-entry to the event.How and where do I buy tickets? Top
Tickets for events can be purchased by visiting the War Memorial box office, all Ticketmaster Outlets, online at www.ticketmaster.com and charge-by-phone: 800-745-3000. Please call 800-745-3000 to purchase ADA tickets over the phone for arena events.What form of payment can I use? Top
We accept cash, Visa, MasterCard and Discover Card.Does Ticketmaster have extra fees? Top
YES, a convenience charge is assessed when purchasing your tickets through Ticketmaster Outlets, Ticketmaster charge-by-phone and Ticketmaster.com.Is there a Will Call window at your box office? Top
There is a will call window at the box office. Will Call allows patrons to pick their tickets up the night of the event at the box office. Will Call is usually used when purchasing tickets over the internet or if you need to leave tickets for family, friends or associates.What are the box office hours? Top
The box office hours are typically Monday - Friday, 10 a.m. - 5 p.m. and Saturday and Sunday the box office is only open on event days and will open at noon. Box office hours are subject to change. The most up to date box office hours are located on our box office page. Please Click here for box office info.Where do I park for events at the War Memorial? Top
Does your venue have a lost and found? Top
The War Memorial has a lost and found located in the box office. If you have lost or misplaced a possession and you believe it happened at our facilities, please call 814.536.5156 during normal business hours and ask to speak to someone in lost and found.Are there prohibited items at the facilities? Top
- Guns, knives or weapons of any kind
- Outside food and beverage
- Laser pointers
- Large bags or backpacks
- Recording devices (audio or video)
- All patrons are subject to search
All facilities are owned by Cambria County. SMG has been chosen to manage the facilities. Since 1977, SMG has provided management services to more than 220 public assembly facilities including arenas, stadiums, theatres and performing arts centers, equestrian facilities and convention, congress and exhibition centers. With facilities across the globe, SMG manages more than 11 million square feet (1.1 million square meters) of exhibition space. As the recognized global industry leader, SMG provides construction and design consulting, pre-opening services, venue management, sales, marketing, event booking, and programming. SMG also offers food and beverage operations through an in house catering company, Savor, currently servicing more than 100 accounts worldwide.
For more information visit www.smgworld.com.Where is the first-aid station located? Top
How do I find out more information on group sales? Top
Please visit the group sales portion of our website. You can access that page by clicking here. For additional group sales information please call our Group Sales Department at Patty Blue at 814.536.5156 ext 148 or at firstname.lastname@example.org.